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Our timepieces are made per the highest quality standards. Nonetheless, your watch is covered by our limited warranty against any defects in manufacturing; this includes the watch movement, indexes, dial and hands.
The warranty for an Artisan & Monkey timepiece is valid for a period of twenty-four (24) months from the date of purchase. Upon expiration of the warranty period, any repairs will be subject to a service charge or may be declined.
Other parts that are not listed above are not covered by this warranty. If the product is returned during the warranty period, Artisan & Monkey will repair or replace any defective watch or watch-part, at no additional expense, within a reasonable time, after the product is returned. However, the customer may be subject to the costs of shipping the product.
Artisan & Monkey does not honour any warranty claims that are not accompanied by the original receipt from an authorized Artisan & Monkey retailer. A list of authorized retailers can be obtained by clicking here. If purchasing from an unauthorized dealer, such as Amazon, eBay, Souq and Groupon, etc. there is a risk of receiving a timepiece that is counterfeit, used or defective.
Artisan & Monkey will not honour any warranty claims for watches purchased from an unauthorized retailer.
The Artisan & Monkey warranty does not cover:
Defects and damages due to loss, theft, fire, water, or a natural disaster
Failure or damage caused by improper use, carelessness (knocks, dents, crushing, broken crystal/glass, etc.), or accidents
Failure or damage caused by unjustifiable repair or modification
Aesthetic changes, defects, and damages due to normal wear and tear and ageing (e.g. minor scratches on the case and/or crystal, altercation of the watchband and peeling of the plating, etc.)
Battery, wristband, crown, or crystal/glass
Watches where the serial number is missing or has been erased, altered, falsified, replaced, defaced, or made illegible
SUBMIT A WARRANTY CLAIM
All warranty claims must be processed using the following form: